Reference

How we handle your account information

We collect what we need to run your account, process bKash, Nagad and Rocket payments, and keep your login secure. This policy covers what we gather, how we use it, and how you can request changes or deletion where local law allows.

Account securityPayment processingData request pathsRetention periodsCookie use
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6777 det How we handle your account information
DATA HANDLING

How we protect and process your information

Your password is hashed before storage so even our own systems cannot read it in plain text. Payment details for bKash, Nagad and Rocket transactions pass through encrypted channels and we do not store your wallet PIN. Session cookies expire when you log out or after twenty-four hours of inactivity. You control marketing preferences in your account settings and can opt out of promotional messages at any time.

Encryption

Account credentials and payment transactions use SSL encryption. Your login sessions are protected by HTTPS and session tokens rotate every time you authenticate to prevent replay attacks or session hijacking.

Cookie management

Essential cookies maintain your login state and language preference; analytics cookies track page visits to improve the lobby layout. You can reject analytics cookies in your browser without affecting core account functions.

Payment data

When you deposit via bKash, Nagad or Rocket we log the transaction ID, amount and timestamp for reconciliation. We do not store your wallet password or PIN; those stay inside your own payment app.

Retention and deletion

We keep transaction records for the period required by financial regulation and delete closed-account data within ninety days unless a dispute, legal hold or regulatory audit requires longer retention. Contact support to request early deletion where local law permits.

CONTACT PATHS

How to reach us about your data

If you want to see what personal information we hold, request a correction, or ask us to delete your account data where permitted, use any of the contact paths below. Data requests are handled within fourteen days for straightforward cases; complex requests involving archived financial records may take longer.

Live chat Open the chat bubble in the account lobby to speak with our support team. Data access and deletion requests submitted through live chat are logged and forwarded to our compliance desk for review.
Email support Send your data request to the support email address shown in the account contact section. Include your registered mobile number or account ID so we can verify your identity before releasing or modifying any records.
Account settings Log in and visit the privacy section under account settings to download a copy of your transaction history, update your contact details, or submit a formal data deletion request that we process under applicable law.

Privacy policy questions

We collect your mobile number or email at registration, device identifiers for session security, payment transaction records from bKash, Nagad and Rocket, and cookie data for login state. We do not request identity documents unless withdrawal verification rules require them.

Log in and visit the privacy section under account settings to download your transaction history and account profile. For a complete data export including logs and cookies, contact support with your account ID and we will provide it within fourteen days.

Payment processors see transaction details necessary to clear your bKash, Nagad or Rocket deposit. Game studios receive anonymised session tokens to load your table or slot state. We do not sell personal data to advertisers or data brokers.

Yes. Submit a deletion request through account settings or contact support. We archive records required for financial regulation or dispute resolution and delete the rest within ninety days. Access and deletion rights depend on your local jurisdiction.

We retain bKash, Nagad and Rocket transaction logs for the period required by applicable financial record-keeping rules, typically several years. Once that period expires and your account is closed we delete payment records unless a legal hold applies.

Essential cookies store your login token and language preference. Analytics cookies track page visits to improve the lobby layout. You can disable analytics cookies in your browser; essential cookies are required for login and cannot be turned off without logging out.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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